Try the quick fixes below first. If the problem stays, email support with the game name, app version, iOS version, device model, and what you expected versus what happened.
Contact
Support email
Email: dan.urbanek.dev@gmail.com
Apps: MiniHue, Tents, Light Up, Slant, Hashi, Nurikabe, Sudoku, Mini Sudoku, Slitherlink, Towers, Lime Sudoku, and related DnesDan puzzle games
Typical reply time: within a few days
App Store titles
- MiniHue - Color Mini Sudoku 6x6
- Akari Glow - Light Up Puzzles
- Aurora Slant - Diagonal Logic
- Hashi - Island Bridges
- Hue - Color Sudoku 9x9
- Binairo - Zero One Logic Grid
- Slitherlink - Loop Puzzle
- Towers - Skyscraper Puzzle
Quick fixes
- Update the game to the latest App Store version.
- If Premium is missing, choose Restore Purchases in the app with the Apple ID that bought it. Purchases are tied to that ID.
- If Game Center features do not appear, sign in to Game Center in iOS Settings.
- If the game supports iCloud sync, check that iCloud is enabled for the app and the device is online.
FAQ
Do the games require an account?
No DnesDan account is needed. Game Center and iCloud use your Apple account if you enable them.
Can I play offline?
Yes. Core gameplay works offline. App Store purchases, Game Center leaderboards, and iCloud sync need Apple's network services.
Does my puzzle progress leave my device?
Progress is stored locally by default. Some games may optionally use iCloud or Game Center if you enable them. See the privacy policy.